![]() ![]() He doesn’t have the window maximized, and he can’t see all the information he needs without scrolling back and forth. I try to keep my mouth shut - it’s painful to watch him struggle to use the computer. He has the window open with the list of system updates, but after 10 minutes of searching, he still can’t find the latest system update. After some discussion, I realize that a system update is likely the culprit. I’m helping a software engineer try to diagnose a problem with his code. Why you should worry: the people who are setting the schedules and performing key tasks that keep businesses running are often relying on sheer guesswork to get their jobs done. She can’t figure out how to get to the internal wiki. She’s only using two fingers to type, one on each hand. She does a Google search and she’s looking at her keyboard for every key she types. She has 5 browser toolbars installed, and it’s taking up half of the viewport of her browser. She’s still running Internet Explorer 8 in 2013. I watch as she fires up Internet Explorer. I tell her she can use the article to solve her problem. I’ve written an article in our internal wiki with step-by-step instructions on how to solve the problem. The problem was solved months ago, and it has an easy solution. I talk to the executive assistant in order to help her solve a problem. Inspired by the examples provided in Marc Scott’s wonderful article about why kids can’t use computers, I’d like to share my own experiences with people of all kinds who can’t use computers. I don’t mean to sound alarmist, or want you to put on a tin foil hat. Even the “experts” are faking it sometimes. ![]()
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